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refund policy

Company Name: Build Stack io
Website: http://buildstackio.com/

1. Overview – Our Service Commitment

At Build Stack io, we focus on providing exceptional IT consultancy services tailored to meet the specific needs of every client. Because our services are specialized and knowledge-driven, this Refund Policy clarifies when refunds may be applicable.

2. Nature of Services – Service-Based Work

Build Stack io offers professional IT consultancy services, including:

  • IT Strategy & Planning
  • Infrastructure & Systems Consulting
  • Software Development & Integration
  • Cybersecurity Consulting
  • Cloud Services
  • Data & Analytics

These services are customized, time-based, and knowledge-driven, unlike physical products.

3. No Refund After Service Delivery – Completed Work

Once a service has been fully delivered or substantially performed, no refunds will be issued, as the service’s value has already been provided.

4. Eligibility for Refunds – When Refunds May Apply

Refunds may be granted only in the following situations:

  • Duplicate payment or billing error
  • Service not delivered as agreed in the contract or Statement of Work (SOW)
  • Cancellation request submitted before work has started

All refund requests must be submitted in writing for review.

5. Partial Refunds – Case-by-Case Basis

In certain cases, Build Stack io may, at its sole discretion, offer a partial refund if:

  • A project is terminated early
  • Only a portion of the agreed work has been completed

Any such refund will be proportional to the unused portion of the service.

6. Non-Refundable Services – Items Not Eligible for Refund

The following are strictly non-refundable:

  • Completed consultancy sessions
  • Delivered reports, strategies, or technical solutions
  • Time spent on research, planning, or implementation
  • Custom-developed software or configurations

7. Payment Processing – Secure & Reliable

All payments are processed securely through trusted third-party providers, such as Stripe. If a refund is approved, it will be returned to the original payment method.

8. Refund Request Process – How to Request a Refund

To request a refund, please contact us with the following details:

  • Full name and company name
  • Payment details
  • Reason for the refund request

Contact Email:

Requests will be reviewed within 5–10 business days.

9. Chargebacks & Disputes – Important Notice

We encourage clients to contact us first before initiating any chargeback or dispute. Unauthorized or unjustified chargebacks may result in:

  • Suspension of services
  • Legal action where applicable

10. Updates to This Policy – Keeping You Informed

Build Stack io reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page to keep you informed.

11. Contact Information – Get in Touch

Build Stack io
Email: customersupport@buildstacio.com